Description
As a Response Officer, you will help deliver a fantastic experience for fun and vibrant crowds at our venues.
Whether it’s premier league football, concerts and festivals, or world-famous horse racing, you’ll be part of the excitement. We pride ourselves on creating an atmosphere in a safe and secure environment.
This is a part time role – working season by season in a stadium where events may take place in the evenings and weekends outside of normal working hours. You may be required to travel to attend different venues depending on where the event is taking place if you choose to work at a different location.
As a DS licenced response officer, you will be delivering customer service with a smile, be a friendly face at world-class events, providing a high visibility security presence to safeguard event teams, roaring crowds and some of the world’s biggest stars.
You will enjoy the buzz of providing security at incredible venues. Sharing our passion for keeping people safe, your role will involve plenty of variety. You’ll carry out security searches, bar security and respond quickly and robustly to any crowd disruptions or disturbances. You’ll keep secured zones free of prohibited items and follow protocols when dealing with incidents. Friendly, professional and approachable, you’ll use your experience to ensure the events run smoothly.
Additional
Minimum 5 hours
Weekends/Evening
Ability to commute
Commitment to the event at Wimbledon
Opportunity to work at other events
Pay rate: £16.00 per hour
Duties/Responsibilities
Carrying out pre and post event safety checks ensuring compliance with safe working procedures
Greeting, assisting and directing people attending the event
Ensuring that no prohibited or restricted items are taken into the secured zones within the venues
Monitoring crowd movements and behaviour to identify potential issues or incidents and to take action as necessary
Reporting any incidents or concerns and dealing with emergency situations
Checking tickets
Asset Protection
Carrying out security searches on entry points
Responding to any incidents that may take place
Skills and Experience
Ideally, we’re looking for people with
You must be aged 18 years or above.
You must hold a valid Door Supervisor licence.
Experience of working within a similar role would be an advantage.
Experience in delivering a personal and professional customer experience would be advantageous.
Flexibility is a MUST- as most match days and/or events may take place at the weekend.
A professional demeanour with sound judgement and integrity.
Confident in interacting with high level visitors and management
A checkable personal history including periods of education, employment, travel and unemployment
Understanding of the events industry
Working towards or have a Level 2 Spectator Safety qualification – if you do not have this qualification, we can enrol you on a free course to gain this.
ACT Certificates – links can be sent to complete
Ask Angela – links can be sent to complete
Drink spiking – links can be sent to complete
First Aid Certificate
Benefits
- Weekly pay
- Access online training portal
- Competitive pay
- Holiday pay
- Pension
- PAYE rates
- Sick pay
- Cycle to Work Scheme
- BUPA Private Healthcare Plan
- Ongoing and Funded Training Packages
- Fitness Training & Wellness Access
- 24-hour Staff & Family Counselling Service
- 0% Interest Staff Loan and Wage Advancement
We also have employee schemes and recognition such as – Employee of the Month Awards, Long Services Recognition, Birthday Celebrations, Appreciation Awards, External Award Nominations and Key Staff Highlights.
As a proud signatory of the Armed Forces Covenant:
“We are proud to pledge our support to our Armed Forces community and are delighted that our work within the security services sector has been recognised with this Silver Award.”
