Case Study

Crowd Safety at the stadium of a leading Football Club

The new stadium is a sport and leisure destination for London, with a multi-use stadium capable of staging major sporting and non-sporting events, including NFL, rugby and concerts, as well as Premier League football matches.

THE CHALLENGE

In 2018, SGC Security Services were chosen to become a supplier of Security and Crowd Safety across the new stadium. We are responsible for ensuring that a comprehensive security provision is delivered across this world class stadium.

  •  North Away entrance and exit
  •  North East and West concourse and seating areas
  • Player Protection Match days
  • Staffing deployment
  • Level Managers
  • Level 3 spectator safety supervisors
  • Match day stewards
  • Close Protection officers
  • SIA Response officers
  • SIA Security officers
  • SIA and Stewarding staff search trained in physical pat downs, handheld search detection equipment, X-ray machine, turnstile ticket ingress operations
  • Supply of 24-hour Security staff to the construction and build phase supporting  building contractors

Customer Service is paramount for this venue, being a global brand and a hub, which leads the way in innovation in Britain.

SGC Security Services deliver the highest levels of customer service through client specific training and development routes.

OUR APPROACH/ SOLUTION

Throughout our service provision the challenges remain the same regardless of the event and venue.

We deliver our services by the following methods:

Sector based experts – Our team of experienced professionals know how to best secure assets whilst delivering a five-star service.

Flexibility – We have a large resource pool available to cater for regular last-minute changes and risk profiling.

Local labour – Almost all our staff are local, which provides a high degree of knowledge of the surrounding area.

Highly trained and experienced – Our staff are trained to the highest standards to ensure that they deliver the service which clients require. Supported with our NVQ Level 2 Spectator safety programme in partnership with Tottenham and Harringay College and back to work programme focusing on local workforce talent.

This process is managed by our dedicated management team and supervisors, using appropriate technology and supported by the required SGC Security Services representatives.

RESULT

SGC Security Services works as an integrated part of the client’s team every day to understand and respond to their requirements of each match.

This consistently achieves and exceeds the key business drivers, such as cost management and customer service. We pride ourselves on delivering a regular safe and highly focused customer experience for every individual to reflect the client’s prestigious brand.

Our long-standing relationship with the client means we are now working closely with them to ensure security and events provisions continue to develop as their new stadium nears its completion. Our stewarding and security team run regular practice days to prepare for upcoming match day requirements and non-sporting events.