Case Studies

Facilities Management Outsourcing

In 2015, SGC Security Services were chosen to become a framework supplier of Security and Cleaning services, to a large facilities management company. We are responsible for ensuring that a comprehensive hybrid support service provision is delivered across several of the client's contracts.

THE CHALLENGE

In May 2020 SGC Security Services where appointed to undertake two construction projects. Due to our relationship with this client on past projects SGC Security Services were approached to supply the following services as a trusted partner:

  • 24-hour manned guarding
  • 24-hour site medical teams
  • Traffic management and banksman
  • Lift operators
  • Van drivers
  • Forklift operators
  • Cleaning Teams
  • Installation of thermal Covid 19 detection systems
  • Reception staff based on two sites
  • On site management and supervision structure 24 hours a day
  • Storeman and logistics staff at offsite storage hubs
  • On site labourers
  • Bespoke online reporting function
  • On cleaning delivery and hourly live GPS tracked security site reports direct to the client
  • Hiring in plant and machinery to sites long and short term
  • Offsite 24-hour support desk for security related incidents
  • A robust training delivery programme including First Aid, Fire Marshals, IPAF 3a -3b, delivered directly to the clients staff
  • Medcal Covid 19 testing staff with a workplace solution

Our Approach/Solution

Once we had been appointed to supply services on these prestigious projects, we adopted our tried and tested 9 step mobilisation plan. Throughout the mobilisation we met many challenges from incumbent contractors through to the high-profile nature of the project. The Senior Management Team, in conjunction with the Management Team from the client, started out with the right attitude of “True Partnership” with the sole aim of getting things done. As a result, we were able to deliver our services effectively and efficiently by the following methods:

Sector based experts – Our team of experienced professionals knew how to best secure the client’s assets, and after carrying out site audits began to make many recommendations to improve site security and safety.

Flexibility – Due to our policy of directly employing Officers we have a large resource pool available to cater for regular last-minute changes and risk profiling.

Local labour – Almost all our staff are local, which provides a high degree of knowledge of the surrounding area. Also we carried out a TUPE transfer of 21 Security staff from the incumbent company.

Highly trained and experienced – Our staff are trained to the highest standard to ensure that they deliver the service that clients require. They are supported by our Security and safety programme, which focuses on our workforce talent. This has been supported by onsite training and bespoke site E-learning training and inductions.

This process is managed by our dedicated management team and supervisors, using appropriate technology and supported by the required SGC Security Services representatives.

The Result

Through direct communication and partnership, SGC Security Services and the client have worked as an integrated team, meeting daily to understand and respond to the clients ever changing requirements.

This consistently achieves and exceeds the key business drivers, such as cost management Security, Health & Safety and customer service. We pride ourselves on delivering a regular safe and highly focused customer experience for every individual to reflect.