In 2015, SGC Security Services were selected as a framework supplier to a large facilities management company. Our role included the delivery of security, cleaning and wider facilities management support across several client contracts.
The relationship developed over a number of years. In May 2020, the client appointed SGC to support two construction projects with a range of facilities management services.
Building on our existing partnership, SGC provided a flexible service designed around the requirements of each project. Our approach combined experienced personnel, structured mobilisation, training and ongoing communication with the client.
The two construction projects presented a range of mobilisation and operational challenges.
SGC needed to manage the transition from incumbent contractors while preparing teams to work within high-profile project environments. The service also needed to adapt to changing requirements throughout the contract.
A smooth workforce transition was particularly important. SGC managed the TUPE transfer of 21 security staff from the incumbent provider while maintaining continuity of service.
From the outset, SGC and the client adopted a partnership approach. Both management teams worked closely together to resolve challenges and establish an effective service.
SGC used its established nine-step mobilisation plan to coordinate the transition and prepare the service for delivery.
Experienced teams carried out site audits and identified opportunities to improve security and safety. This allowed SGC to make recommendations based on the requirements of each location.
SGC’s directly employed workforce also provided flexibility when requirements changed at short notice. Local recruitment gave teams useful knowledge of the surrounding area and supported the wider mobilisation.
Training formed another important part of the approach. Officers received on-site training alongside bespoke e-learning and site inductions.
Dedicated managers and supervisors supported the teams throughout delivery. They used appropriate technology and maintained regular communication with the client.
SGC and the client worked as an integrated team throughout the contract.
Daily meetings allowed both teams to review changing requirements and respond quickly when priorities shifted. This approach supported key areas including cost management, security, health and safety, and customer service.
The mobilisation also maintained service continuity while transferring 21 security employees from the previous provider.
By combining structured mobilisation, experienced personnel, training and direct communication, SGC provided a flexible support service tailored to the needs of the client and its projects.
The contract demonstrates the value of a partnership-led approach to outsourced security and facilities management support.
SGC Security Services are accredited under the Security Industry Authority, Approved Contractor Scheme (ACS) and are trusted to deliver business-critical functions on behalf of our customers in support of their products and services in true partnership if you would like to benefit from this approach to your Security needs contact now:
