Stadium Security at a Leading Football Club

Case Study

In 2018, SGC Security Services was chosen to become a supplier of stadium security and crowd safety services across a new world-class stadium. We were given the responsibility of ensuring that comprehensive security provision was delivered across this leading venue. This case study demonstrates our expertise in delivering security guarding and crowd management for major sporting events.

The Challenge

Customer service is paramount for this venue. As a global brand and innovation hub in Britain, the stadium requires the highest standards. Furthermore, we need to deliver comprehensive stadium security across multiple areas whilst maintaining exceptional customer experience.

SGC Security Services delivers the highest levels of customer service through client-specific training and development routes. Moreover, our approach ensures that security never compromises the fan experience.

Our Approach/Solution

Throughout our service provision, the challenges remain the same regardless of the event and venue. We deliver our services by the following methods:

Sector-based experts – Our team of experienced professionals know how to best secure assets whilst delivering a five-star service
Flexibility – We have a large resource pool available to cater for regular last-minute changes and risk profiling
Local labour – Almost all our staff are local, which provides a high degree of knowledge of the surrounding area
Highly trained and experienced – Our staff are trained to the highest standards to ensure they deliver the service which clients required

Additionally, we support this with our Level 2 Spectator Safety programme. We also run a back-to-work programme focusing on local workforce talent.

This process is managed by our dedicated management team and supervisors. Furthermore, we use appropriate technology and we are supported by the required SGC Security Services representatives.

The Result

SGC Security Services works as an integrated part of the client’s team to understand and respond to their requirements of each match.

This consistently achieves and exceeds the key business drivers, such as cost management and customer service. We pride ourselves on delivering a regular safe and highly focused customer experience for every individual to reflect the client’s prestigious brand.

Our long-standing relationship with the client means we are now working closely with them to ensure security and events provisions continue to develop.

Learn more about our crowd safety services.

SGC Security Services Get in Touch

SGC Security Services are accredited under the Security Industry Authority, Approved Contractor Scheme (ACS) and are trusted to deliver business-critical functions on behalf of our customers in support of their products and services in true partnership if you would like to benefit from this approach to your Security needs contact now: