This qualification is designed for individuals working in customer-facing or service user-facing roles, where they may encounter challenging interactions, including dealing with frustrated, upset, or angry individuals. The course provides practical strategies and techniques to effectively manage conflict, maintain professionalism under pressure, and create positive outcomes from difficult situations. It is ideal for anyone looking to build confidence and improve their communication skills when handling conflict in the workplace.
Duration - 2 days
TBD date - Exact dates to be confirmed
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SGC Holdings Ltd Trading as SGC Security Services Company number 05912760 Registered in England & Wales
