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SGC Security Services are proud once again to be awarded a new contract and supporting the NHS in keeping Patients, Visitors and staff safe at Royal Blackburn Teaching Hospital, Burnley General Teaching Hospital and Pendle Community Hospital

After months of preparation and training, we finally arrived at “Go live day” at 3 Hospital sites that form part of the East Lancashire Hospital NHS Trust working in partnership with Engie and the Trust to deliver a safer environment

This journey started many months ago and culminated in many hours of work and effort from the Trusts LSMS, the management team at Engie and SGC Security Services head office departments.

The HR team at SGC Security Services interviewed over 100 Officers from over 800 applicants before they settled upon the 40+ new staff members that it will take to run this contract and deliver.

Then prior to handing the new staff being handed over to the Operations team they carried out their vetting to ensure they were “fit for purpose”.

Once HR were satisfied they had the right team in place they were handed over to the Operations team who then had the task of training them on 4 core training modules to assist them in a healthcare environment.

During this period the Operations team visited the site to gain a greater knowledge of the task ahead and to start writing them all-important Assignment Instructions, a task that takes a keen eye for detail as this is the document that all stakeholders agree to and refer back to when a task needs completing.

The team then start to compose reporting programs via our Digital reporting platform ensuring all the locations we will be operating from are GEO tagged for accuracy giving Engie and the Trust the faith that these important tasks are being carried out.

Once the AI’s are agreed and finalised it’s all go ordering the uniforms and scheduling the shifts and getting the Officers trained on our Scheduling and reporting digital application platforms.

So we finally arrived at “Go live day” on 22nd March and the operations team were on all sites at the first shift starting at 07:00 ensuring all the team Officers fully understood their roles and were ready to represent themselves, SGC Security Services, Engie and the Trust but most of all assist in keeping patients, staff and visitors safe.

Within a few hours of go-live, we received the following email from a Senior Member of the Trust

“I just wanted to pass on my thanks to the female security guard at the level 2 surgical day case entrance this morning. She ensured all staff & visitors gelled their hands prior to taking a mask. She was polite friendly and professional.”

I would say that’s not a bad start and proves if you put the hard work in from the start, have a dedicated team and work in partnership with your client you can achieve “Excellence as Standard” from day 1.